You do not need to replace ink cartridges until print quality becomes unacceptable. Clean the rollers Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. In the Print Settings area, click Printer Toolbox. Electrical contacts inside the carriage. Follow the steps in “Solution six, Step five” of this document to align the printer.

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HP offers high-value hardware, software, services, and solutions to help you do more, faster, more easily.

The print side, or shiny side, of the paper is not loaded in the tray face down. If you do not have a replacement cartridge, you can still print in ink backup mode. Click the Features tab. Mac OS X Speciality level out of ten: If it is not, reload the product with an appropriate paper type. My HP all in one will not scan and will not print in color. For the purposes of these troubleshooting steps, use only 10 to 25 sheets of plain white, unused paper. This page requires Javascript.


Starter toners are not covered. Also, do not re-tape the cartridges. Click here for a related link for troubleshooting blinking lights on your printer. If you are dissatisfied with the quality of your printouts, increase the print quality.

Either let the cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it. If these steps resolved the issueyou do not need to continue troubleshooting.

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If you remove the black or photo cartridge, the product prints slowly and the colors in the printouts might differ. This page requires Javascript. Do not leave a cartridge outside the product for more than 30 minutes. Please try again shortly. If the self-test report prints when slowly pushing the paper farther intry printing the original document again.

With the product turned ondisconnect the power cord from the rear of the product. The cartridge might be running out of ink or the nozzles might be clogged. Press the Power button to turn on the product. When you have resolved the issue, and the product successfully prints a self-test report, there is no need to continue troubleshooting.


My HP all in one will not scan and wi… – Apple Community

Slide the paper width guide out. Clean the face and edges around the ink nozzle with the swab. Faded or nonuniform colors in the color blocks. This tool applies to Microsoft Windows PC’s only. To print more quickly, decrease the print quality.

So you may be out of luck. Follow the steps in “Solution six, Step five” of this document to align the printer. Follow these steps to clean the cartridge and carriage electrical contacts.

Example of inserting the tri-color gp2400. Hold the cartridge by its sides with the nozzles toward the printer, and then insert the cartridge into its color-coded slot until it snaps into place.

Lift the product lid. Please contact us before you purchase if you have any questions about shipping, handling, or insurance charges.