This page requires Javascript. Thus, the warranty has been removed from this product. You must disconnect the power cord to move parts by hand without the risk of an electrical shock. Asia Pacific and Oceania. This process can take several minutes depending on the number of warranties being checked. See your browser’s documentation for specific instructions.

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Your printer might look slightly different than the one pictured, but the ofvicejet are the same. Issue After installation of a new printhead, the error message ‘ Alignment failed ‘ displays on the product control panel. The Virtual Agent is currently unavailable. If the error persists, clean the rollers in another area of the printer. Check the alignment page Follow these steps to check the alignment page prro printed after the printhead installation.

HP Officejet Pro 8500A e-All-in-One Printer series – A910 User Guides

How does HP install software and gather data? Please wait while we process your request.

Please use the product number and serial numbers of the new product to validate warranty status. If your printer does a901 include Tray 2 as an optional accessory, skip to the next step.


Javascript is disabled in this browser. Pull the printhead latch pgo the way forward, and then press down to make sure the latch engages. If the alignment page prints successfully, there is no need to continue troubleshooting.

It prints from my computers fine.

The alignment process begins. This product was designated to be returned to HP. Some of them should show white horizontal streaks if none of the blocks are streaked, the printheads are okay. Note on archived topics.

Check if the name of your printer displays in the Printers list. I have disabled firewal.

HP Officejet Pro 8500A (A910) All-in-One Printer Series – Print a Test Page

The product cleans the printheads. Print a self-test report from the control panel Video of printing a test page.

Solution and Diagnostic Data Collection. Thus, the warranty has been removed from this product. If you have checked and removed any jammed paper from each printer area and the error persists, continue to the next step.

I get messages saying it is in useas a scanner or that it can’t communicate with a190 scanner. The software installation prompts you to connect the cable if needed. This page requires Javascript. Reinsert each printhead into its color-coded slot. The serial number provided does not match the previously selected product.


If your printer is listedremove and re-add the printer to confirm communication and to make sure the correct driver is used. Wait yp the product completes the calibration, and then touch OK.

Load letter or A4, unused, plain white paper into the product input tray.

HP Officejet Pro A (A) Printers – Paper Jam Error | HP® Customer Support

Download and install the printer software Download and install the full feature software from the HP website to complete the setup. See your browser’s documentation for specific instructions. Touch Setuptouch the Down Arrowand then touch Reports.